Refund policy

Return and Refund Policy

Effective October 15, 2026 · The Webb Works

90-day returns—including personalized items

You may request a return within 90 calendar days after delivery. This includes custom photo reliefs and personalized trading cards, even if you change your mind. The window starts at delivery, not when you place your order.

How to request a return

Email webbdrew20@gmail.com with your order number and the item you want to return. If there is damage, a defect, or an order error, describe it and include photos if available. I will send return instructions and the return address. Please contact me before sending anything back so I can identify and handle your return.

Condition

For a change-of-mind return, send the item in the condition you received it, with included accessories such as the display stand. Opening the package and inspecting the item does not prevent a return. Pack it securely; original packaging is helpful but not required. Damage from misuse, unauthorized alterations, or normal wear is not covered as a defect. These conditions do not prevent you from returning an item that arrived damaged or defective.

Shipping costs and fees

You pay return shipping for a change-of-mind return. Original shipping charges are not refunded on those returns, unless required by law. There is no restocking fee. If the item arrived damaged, is defective, or I sent the wrong item or made an order error, I cover the necessary return shipping and refund the affected item and its original shipping charge, or arrange another remedy you agree to.

Refunds and exchanges

After the return arrives, I will inspect it and contact you. Approved refunds are issued to the original payment method within 10 business days of receiving the return. Your bank or payment provider may take additional time to post the credit. If a return does not meet these terms, I will explain why before taking further action. Contact me to discuss an exchange or remake; another custom piece requires its own production time.

Damage or order problems

Please report damage or an error as soon as you notice it so I can help. Keep the packaging if possible. A request is not rejected solely because you did not report it immediately within the 90-day window.

Services and cancellations

The 90-day physical-product return policy is not a promise to undo completed service work on a customer's machine. Commission and retrofit service scope, milestones, and cancellation terms are agreed in writing before work begins. See Custom Orders & Services (https://webbworks.store/pages/custom-order-policy). Nothing in this policy removes rights or remedies you have under applicable law.